Another one offered by my grumpy young son.
The screen on his Nokia phone went blank, and as he had insured it (which is compulsory when you buy them) he wasn't too bothered. So he phoned them up to explain, which was difficult as he had no screen to look at.
They explained that, as the screen was considered a 'spare part', it does not lie within the warranty guidelines.
Bloody typical! What exactly isn't a spare part?
Ridiculous. Mutter, mutter, moan, groan.
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