Can I talk to a human?

I recently bought 5 airline tickets on Easy Jet. THis, in itself, is a bit of a mission because what starts out seeming like a good deal ends up at least £50 per ticket more expensive than you originally thought, but that's not what I'm moaning about today.

When I had finally trawled through the pages and came to the point of printing off the tickets, (something which always makes me nervous, being of the generation where you had a nice card ticket enclosed in a handy wallet, which arrived by post. Most reassuring) I noticed an alarming message in red alert print:

URGENT! You cannot fly without providing this information.... which turned out to be the passport numbers of all the passengers. Unfortunately, two passports were not available to me, but I figured I could get back into my booking and alter it once they were. This was my first mistake.

Having found out all I needed from one of the passports, I steeled myself and re-entered the EJ website, eventually finding something called api (or something like that) which I figured out (several hours later) might mean: additional passenger information. I entered everything that was required and waited for a confirmation email. This did not arrive, so I had no way of knowing whether I had been successful or not. But it didn't stop there.

Passport number two became available and I tried again. This time the web page would not come up and no matter how many times I tried, the same message of doom appeared. It said something about a cake and a browser, and something about an ej/2 error. Needless to say, this was meaningless gobbledygook to me.

In a panic, I perused the website for a phone number, so I could speak to someone, anyone, a human voice, and ask for their help and reassurance. But the closest thing I could find was an on-line chat type thing. I duly typed in my problem and waited for the anonymous 'voice' to type an answer.

I was promised a prompt response to my question and this is the 'conversation' I had.

(Me) I am trying to add the passport information of all passengers I am travelling with. I cannot do this and am worried you will not let us on the flight, as your warnings are clear. What am I supposed to do?

Several minutes later...

(Mr Yassine) Hi

Five minutes later..

(Mr Yassine) May I ask you why you can't add the ID details please?

(Me - immediately) Because it keeps coming up with a page that tells me there's been an ej/2 error.

(Mr Yassine) Allow me one minute please+

Twenty minutes and still no answer.

(Me) Where are you?

Mr Yassine did not reappear, and I eventually told him I had a life and had to go.

Discussing my dilemma with a self confessed computer geek, I was reassured that what had in fact happened was that the cookie was in the browser.

Ah, now it's all clear. (???? WHAT?)

I was also advised what to do about it, but I didn't understand the instructions for that either.

So, I'm no further on and am mentally preparing myself for another conversation with Mr Yassine, hopefully with a more fruitful conclusion. Otherwise, there's going to be some very disgruntled passengers when we turn up to fly on our two week summer holiday and they tell us we can't get on because we haven't provided the information they needed.

If anyone from Easy Jet reads this, or anyone who knows what I can do, and can communicate in English and not computer speak, please get in touch!